People tend not to trust robots and other forms of artificial intelligence. But it seems they prefer them handling their personal info.
A new study from Penn State University shows that people felt more comfortable handing over their credit card information to a computerized travel agent rather than to a flesh-and-blood one.
AI is seen as dispassionate — and therefore more trustworthy. A machine isn’t going to steal your credit card info and blow your money at a casino, after all.
However, study author S. Shyam Sundar noted that just because there’s a machine at the other end of your transaction doesn’t mean there isn’t a human somewhere down the line who’ll eventually be able to see, and steal, your info.